Ami-Louise Gleeson

Business Analyst Team Leader @BAE Systems

Preston, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2024 — Present

Business Analyst Team Leader @BAE Systems

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Preston, GB

Lead and manage a team of 6–10 Business Analysts delivering IT solutions across multiple projects.• Plan team capacity, allocate resources, and balance priorities to meet delivery timelines.• Act as the senior liaison between business stakeholders, product owners, developers, and QA teams.• Review and approve business and functional requirements, user stories, and solution designs.• Ensure quality, consistency, and compliance of BA deliverables with organisational standards.• Identify process improvement and automation opportunities within IT systems and workflows.• Manage risks, dependencies, scope changes, and stakeholder expectations.• Recruit, interview, and onboard new Business Analysts, including role definition and competency assessment.• Coach, mentor, and develop BA team members through regular performance reviews and feedback.• Define career paths, skills development plans, and training initiatives for the BA practice.• Establish and continuously improve BA tools, templates, and best practices across the team.

EDUCATION

2004 — 2007

St. Martin's College

Coaching and Sport Development, Health and Physical Education/Fitness

SKILLS

TeamworkTeam ManagementCustomer ExperiencePrince2Service DeliveryBusiness AnalysisBusiness ProcessVendor ManagementTelecommunicationsAnalysisBusiness CaseOutsourcingCall CenterStakeholder ManagementTeam LeadershipProject DeliveryManagementVisioCall CentersBusiness Process ImprovementAccount ManagementPerformance ImprovementChange ManagementBusiness Process MappingContact CentersSix SigmaStrategic PlanningProject ManagementBusiness TransformationCustomer RetentionCustomer ServiceOperations ManagementProject PlanningLeadership DevelopmentWorkforce ManagementCoachingTraining DeliveryProcess ImprovementDirect SalesTraining

ABOUT AMI-LOUISE GLEESON

Experienced Business Analyst Team Leader with over 16 years’ experience delivering business transformation across defence, energy, financial services and telecommunications sectors. Proven track record in leading cross-functional teams, driving process optimisation, managing complex change initiatives and delivering technology-enabled transformation. Strong stakeholder engagement skills with experience operating at all organisational levels.

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Ami-Louise Gleeson — Business Analyst Team Leader at BAE Systems in Preston, GB | Unifers