Ami Ledford-Pierce
National Director of Sales - Enterprise @Lumen Technologies
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WORK HISTORY
National Director of Sales - Enterprise @Lumen Technologies
Atlanta, GA, US
I have successfully led initiatives that transformed our sales approach and significantly increased operational efficiencies and revenue growth. • Lead a team of 8 Enterprise Sales Specialists across the U.S. to drive new deal revenue acquisition with primary focus on cloud voice, SaaS, managed services, UCaaS, CCaaS and agentic AI CX solutions. Created and implemented segment and territory alignments enabling accelerated enterprise adoption • Spearheaded organizational restructuring and the creation of segmentation and new teams to enhance market strategies. • Developed and launched a Migration sales program, significantly contributing to new revenue growth. • Achieved a remarkable 172% growth in the UCaaS/CCaaS pipeline while managing over $200M in annual revenue.
EDUCATION
Pensacola Christian College
Bachelor's degree, Accounting and Business/Management
ABOUT AMI LEDFORD-PIERCE
With 25+ years of enterprise sales and sales leadership experience, I currently lead a team of strategic Enterprise sellers positioning UCaaS/CCaaS/AI solutions that meet customer\'s strategic growth initiatives within their enterprise technology space. My expertise spans across Voice, UCaaS, CCaaS, AI, Managed Services and SaaS - ensuring customers receive integrated, future-ready offerings tailored to their business needs. I work closely with cross-functional, national sales teams and extended partner ecosystems to drive alignment and execute go-to-market strategies that prioritize customer outcomes, scalability, and innovation across complex enterprise environments.I am deeply passionate about developing others into confident, high-performing professionals through mentorship, empowerment, and inspirational leadership. I believe a transparent, inclusive culture is the foundation of any successful team as it fuels collaboration, innovation, and trust. Proficient in competencies focused around Sales Leadership, Operational Excellence, Team Building, Coaching, Sales Strategy & Planning, Strategic Selling, Contract Negotiation, Forecasting, Growth Mindset, Go-to Market Strategy, UCaaS, Culture, and Leading High Performing Teams
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