Ami Depierro

Co-founder, Director of Operations @2 Dog Digital

Raleigh-Durham, NC, US

As the Co-Founder and Director of Operations & Marketing at 2 Dog Digital, I lead a dedicated team in delivering comprehensive managed IT services to small and medium-sized businesses. My dual role allows me to ensure the smooth operation of our services and drive brand growth through strategic marketing initiatives: Led my team to achieve a response time under 3 minutes, significantly improving from the original 20 minutes, ensuring quicker resolutions and higher client satisfaction: Oversee 24x7x365 proactive monitoring of all client systems, preventing downtime and addressing issues before they escalate. t: Foster strong relationships with clients, delivering personalized IT solutions that align with their business goals: Played a key role in leading cybersecurity initiatives, including phishing spoof testing, employee training, and dark web scanning, to protect businesses from evolving threats: Increased website traffic from 1,200 hits per month to significantly boosting online visibility and lead generation: Achieved a 10% social media engagement rate, driving meaningful interactions and growing our online community: Developed and executed a comprehensive marketing strategy that has increased brand awareness and client acquisition: Leveraged local community engagement and networking to position 2 Dog Digital as a trusted IT partner within the Raleigh-Durham business community.

University of North Carolina at Greensboro

Communication, General