Ami Chitaliya
Solutions Architect @Quantiphi
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WORK HISTORY
Solutions Architect @Quantiphi
Mumbai, IN
EDUCATION
Dwarkadas J. Sanghvi College of Engineering
Engineer’s Degree, Computer Engineering
RMIT University
Master of Data Science
Shri Bhagubhai Mafatlal Polytechnic
Diploma in Information Technology
SKILLS
ABOUT AMI CHITALIYA
Solutions Architect | Driving Scalable AI-Powered Customer Experiences | Google CESI’m an experienced Solutions and Conversational AI Architect with a strong background in designing and deploying chat and voice bot solutions that transform customer support automation. My expertise spans with Google CES features like Google Dialogflow CX, Google CcaSS, Agent Space, Google ADK, Vertex AI, Playbooks, and LLM-based solutions, with a focus on building scalable, high-performing, and customer-centric AI systems. Leading the technical team to drive end to end delivery of solution.At Quantiphi, I have: • Architected AI-driven virtual agents for enterprise customers across industries. • Designed Agent Assist solutions integrating with Five9, Cisco, Genesys, and Google CcaSS • Applied Generative AI (prompt engineering, few-shot prompting) to improve response accuracy and build next-gen multi-modal AI solutions (voice, text, and visual).I thrive at the intersection of AI/ML, cloud technologies (GCP), and contact center integrations, combining technical leadership with solutioning expertise to deliver impactful business outcomes. Always curious, always building, I’m passionate about leveraging AI to optimize customer experiences and unlock new possibilities for digital transformation.
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