Amgad Nurein

WORK HISTORY

EDUCATION

SKILLS

ABOUT AMGAD NUREIN

Senior operations, customer success, and service delivery leader with more than 25 years of global experience transforming large teams, stabilising complex environments, and driving strategic growth across Europe, North America, and emerging markets.I specialise in improving customer experience, strengthening account health, elevating service quality, and turning operational challenges into long-term client value. My approach blends data-informed decision-making with a people-first leadership style that consistently improves satisfaction, retention, and commercial outcomes.Core strengths include:• Leading multi-site operations, customer success teams, and high-volume service environments• Driving account management strategy, client engagement, renewal readiness, and long-term partnership success• Elevating KPIs through continuous improvement, quality frameworks, and strong performance governance• Building scalable workflows and operational models that support both growth and efficiency• Creating alignment between executive stakeholders, clients, and delivery teams• Coaching leaders and managers to build resilient, accountable, high-performing teamsIn my most recent role as Director of Operations and Site Lead at Concentrix Berlin, I led strategic service delivery programs, partnered closely with key accounts to stabilise and grow the business, and delivered measurable improvements in customer experience, operational efficiency, and revenue integrity.I am open to senior roles in Operations, Customer Success, Service Delivery, Account Management, and Business Transformation, where I can help organisations create structure, clarity, and sustained momentum.If you are looking for someone who can strengthen client relationships, stabilise delivery, lift performance, and guide teams through change, let’s connect.