Amgad Salaheldin
Helping Businesses Improve Customer Experience with AI-Powered Cloud Contact Centers | Amazon Connect Specialist | Expert in CRM Integrations & Omni channel Solutions
- Role
- Strategic Sr Managing Consultant at Odea Integrations
- Location
- Falls Church, VA, US
- LinkedIn followers
- 500 followers
About Amgad Salaheldin
Is your customer support system holding back your business growth? At …
Experience
Strategic Sr Managing Consultant
Apr 2023 — Present · Falls Church, VA, US
Strategic Planning & Execution: Developing and implementing data-driven strategies to enhance operational performance and drive business value. Process Optimization: Streamlining workflows and introducing automation to boost efficiency and reduce costs across critical functions. Digital Transformation: Leading technology integration projects, including CRM/ERP implementations, to align systems with organizational goals. Performance Metrics: Designing and deploying KPI frameworks to measure and improve organizational success. Change Management: Guiding teams through large-scale business transformations, fostering alignment, and minimizing resistance.
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