Amgad Salaheldin
Helping Businesses Improve Customer Experience with AI-Powered Cloud Contact Centers | Amazon Connect Specialist | Expert in CRM Integrations & Omni channel Solutions
- Role
- Strategic Operations Expert Sr Managing Consultant at Odea Integrations
- Location
- Falls Church, VA, US
- LinkedIn followers
- 500 followers
About Amgad Salaheldin
Odea transforms customer experience by designing, delivering, and migrating businesses to Amazon Connect. We handle everything from cloud migration to CI/CD DevOps, with seamless AWS integration—Connect, CRM CTI, Lambda, and Lex chatbots. Our solutions cover every CX touchpoint: omnichannel chatbots, outbound campaigns, voicemail, and self-service with Odea’s Gen-AI OVA industry-leading LLMs.Our goal is to help companies deliver great customer experiences. We integrate advanced tools with CRM systems to give real-time insights and streamline operations. We offer Contact Center as a Service (CCaaS) solutions, consulting services, and 24/7 support to ensure your business runs smoothly.If you’re looking to increase your contact center’s performance with AI, automation, and CRM integrations, Odea Integrations is here to help: s••••@odeaintegrations.com:
Experience
Strategic Operations Expert Sr Managing Consultant
Apr 2023 — Present · Falls Church, VA, US
Strategic Planning & Execution: Developing and implementing data-driven strategies to enhance operational performance and drive business value. Process Optimization: Streamlining workflows and introducing automation to boost efficiency and reduce costs across critical functions. Digital Transformation: Leading technology integration projects, including CRM/ERP implementations, to align systems with organizational goals. Performance Metrics: Designing and deploying KPI frameworks to measure and improve organizational success. Change Management: Guiding teams through large-scale business transformations, fostering alignment, and minimizing resistance.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.