Ameya Sonavdekar
Service Delivery Manager
- Role
- Manager at Synopsys Inc
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Ameya Sonavdekar
I am solutions-focused, collaborative IT Service Delivery Manager, with 14+ Years of…
Experience
Manager
Jul 2022 — Present · Mumbai, IN
Managing Center of Excellence Team (CoE) for South AsiaLead E2E Operations transitions- Delivered high quality operations transition across the globe for infrastructure services- Performed workload analysis using quantitative and qualitive methodologies using industry standard tools- Implemented Metrics to measure quality of services- Implemented real time dashboards to measure performance L2/L3 Support Operations- Overseeing and guiding technical teams to ensure timely delivery of operations- Leading upgrades and operational project activities using a Scrum approach- Coordinating with cross-functional teams to resolve complex technical issues- Implementing best practices to improve efficiency and performance- Managing incident and problem management processes to minimize downtime- Conducting regular performance reviews and providing feedback to team members- Ensuring compliance with company policies and industry regulations- Monitoring and reporting on key performance indicators (KPIs) to stakeholders- Facilitating communication between technical teams and management- Enhanced Service Desk Operations- Refined Global Service Desk - Calls/Chat/Incident for addressing internal IT issues- Transitioned Service Desk from Global Desk (Follow the Sun) to India geography- Deployed team to cater different geographies and volumes across 24*7-time zones- Coached team to create KB/SOP articles to achieve FTR (First Time Resolution)In depth understanding of Billing models and Resource Optimizationo UBP – Unit Base pricingo T & Mo Fixed
Education
IES
SSC
Padmabhushan Vasantdada Patil Pratishthan's College of Engineering
Bachelor of Engineering (BEng)
Vidya Prasarak Mandals K G Joshi College of Arts & N G Bedekar College of Commerce Chendani Bunder Road Thane 400 601
Diploma in IT
Skills
- Javascript
- Incident Management
- Team Management
- Itil V3 Foundations Certified
- Microsoft Sql Server
- Xml
- Control M
- Production Activity Control
- Data Center
- Sql
- Project Management
- Control-M
- Requirements Analysis
- Oracle
- Operations Management
- Web Services
- 24x7 Production Support
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.