Amesha Malone

About Amesha Malone

Hello All! My professional journey in the financial sector began during my high school…

Experience

1. Home Equity Mortgage Processor

   SoFi

   Jun 2025 — Present · US

   Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication.• Responsible for processing, managing, and acting as the primary contact of a pipeline of Home Equity loans to meet closing deadlines and lock expiration periods.• Maintain a progressing pipeline of 50+ loan applications.• Effective and timely communication to both external customers (Clients, 3rd Parties, Vendors) as well as internal customers (Loan Officers, Underwriters, Closers).• Maintain and adapt to the changing mortgage guidelines.• Appropriately set borrower expectations for the mortgage process and establish that the processor is the main point of contact until closing.• Holds the responsibility to request, gather, and analyze documentation required from the borrowers, internally, and third parties for underwriting approval.• Handles the fulfillment of broker channel loan offerings from members.• Adapt easily to change and provide interdepartmental support.• Strive to exceed productivity expectations and standards.• Set appropriate expectations and point of contact with realtors and other referral sources.• Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.).• Must be highly organized and proactive; able to meet deadlines in a fast-paced environment.

Education

• Desoto High School & Isteam3D

  Diploma of Education