Amelia J. Roberts
Account Management Revenue Cycle Management @Children\'s National Hospital
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WORK HISTORY
Account Management Revenue Cycle Management @Children\'s National Hospital
Washington, DC, US
For the past 10 years, I have been serving as an Account and Customer Success Manager championing high-cost medication products ( 500k annual, lifetime use drugs), leading the vendor/ project management cycle from procurement to medication delivery: Project Management rolled out a “first of its kind” knowledge base to enhance the productivity of 100+ medical staff who needed to access medical records that were not part of the Cerner EHR. Project Management, during the COVID pandemic, evolved a need to support better the COVID hotline where the public received prompt direction on testing, vaccination or treatment in a way that did not increase ER volume. Collaborated cross-functionally with a team of 20 high-performing healthcare stakeholders and supported customer and partner success of 32+ high-cost medication accounts. Spearhead relationship building with internal stakeholders ( clinicans, providers, specialists) to drive continued adoption of Cerner Powerchart. Managed relationships with partners in care delivery and served as the liaison between interdepartmental teams and external stakeholders ( payers, community leaders, Cerner vendors) to ensure drug product process adoption and software implementation went smoothly. Nurtured relationships, used outlook, salesforce and other cloud-based tools to maintain relationships that can be quickly activated when a prompt, high stakes, mutually beneficial resolution is needed. Experience: Account Management Relationship Management Cerner Power Chart Customer Success HIPAA Compliance Salesforce Healthcare Information (IT) Technology Electronic Health Record ( EHR) Workflow Creation Process Improvement Cerner Implementation Insurance Prior Authorization Rapid Problem Solving Stakeholder Management Health IT Project Implementation Healthcare Compliance SaaS technology Consumer Education
EDUCATION
The Ohio State University
Entrepreneur and Innovation Workshop for Healthcare Professionals
Prince George's Community College
Associate of Science AS(N)
Khan Academy
Data Processing
Thomas Edison State University
Master’s Degree
Thomas Edison State University
Bachelor of Science - BS(N)
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