Amelia Levova
Director, Client Services @Forsta
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WORK HISTORY
Director, Client Services @Forsta
Responsible for setting the standard for service & delivery for all quantitative services offered through Forsta Surveys & Panel Management platforms. • Effectively lead 7 Project Managers and 7 Client Coordinators servicing both Enterprise & MRA accounts• Oversight of projects supporting key verticals: Media/Entertainment, Consulting, Technology, Healthcare & Consumer• Identifying roadblocks and introducing efficiencies to drive operational execution supporting clients• Translating organizational goals into actionable next steps for Project Managers growth and execution• Maintain & promote performance accountability• Ensuring consistent project experience driving CSAT and building lasting relationships with clients & internal teams
ABOUT AMELIA LEVOVA
Challenge-driven leader with 10+ years in B2B / B2C Sales and 5+ years in B2B SaaS companies with a proven track record in generating revenue by directing projects and staff in fast-paced, results-oriented environments.Extended experience in resource management, project management, customer service, sales, account management, and vendor management. Highly focused and detail-oriented in supporting time sensitive projects and possesses competency in handling budget flow, identifying operational improvements, and process implementation.Core competencies and skills include:Action OrientedRelationship / Customer Satisfaction Management Client Onboarding Churn ManagementProject Management: Agile & WaterfallProcess Improvement; Lean and Six Sigma DMAICNew product / Services Offer Launches Resource Management Cross-functional Team Management Effective Listener / Articulate CommunicatorSoftware & Programs:MS OfficeGoogle DriveSalesforceDecipher / Forsta Surveys
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