Amelia Wolf
IT Support & Customer Service Professional | CompTIA Security+ | Software Engineering Student @ WGU
- Role
- Customer Service Representative at Accenture
- Location
- Clovis, NM, US
- LinkedIn followers
- 500 followers
About Amelia Wolf
Customer service and IT professional with a foundation in technical documentation, and information security.Currently supporting New Mexico\'s Medicaid benefits platform at Accenture, maintaining a 98.07% QA accuracy rate across an AWS, Salesforce, and ASPEN technical environment.Completing a BS in Software Engineering at WGU (exp. December 2026), complemented by an active CompTIA Security+ certification.Seeking remote opportunities in IT support or information security.
Experience
Customer Service Representative
Sep 2025 — Present · Dublin 2, IE
Supported customers across 5 benefit programs (Medicaid, SNAP, Cash, LIHEAP, MSP) providing case status, eligibility information, recertification guidance, and correspondence review via multi-system lookup • Navigated and assisted customers through the YesNM portal: account creation, password resets, account unlocks, application submission, and troubleshooting access issues • Created, completed, and submitted benefit applications on behalf of customers; informed applicants of missing documentation and processing timelines using Case Comments and Correspondence • Maintained 98.07% quality accuracy rate over 6-month rolling average; earned Quality Incentive Program award for highest frequency of perfect scores on team• Processed high-volume inbound queue under SLA targets (8.5-min AHT and 40-sec ACW) with accurate multi-system documentation on every interaction
Education
Western Governors University
Bachelor of Science - BS, Software Engineering
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