Amelia de Luca
Global Customer Success Practice Lead at SAP Partner Excellence Center @SAP
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WORK HISTORY
Global Customer Success Practice Lead at SAP Partner Excellence Center @SAP
Paris, FR
Create a Customer Success practice approach to scale partner capabilities through repeatable, high-value engagements. Refining the methodologies and best practices that support our partners in delivering outstanding results based on Customer Success KPIsDefine practice validations to drive continuous Partner CEE empowermentDeliver partner playbooks, hands-on workshops, and frameworks to build world-class partner practices and unlock value through the execution of the Customer Value Journey
EDUCATION
University of Naples ‘Parthenope’
Economics, Economics
EM - Ecole de Management de Strasbourg
Master 2 en Marketing et Gestion des Evénements, Marketing
École Polytechnique
Certification, Project Management
Universitat Pompeu Fabra
Economics, Economics
Stoà Business School - Telecom Italia SpA
Master, Marketing Management
Ecole Polytechnique Executive Education
Management de Grands Projets, Project Management
SKILLS
ABOUT AMELIA DE LUCA
Sales & Partner Management (10+ years)- Proven track record of driving revenue growth through strategic sales initiatives and partner ecosystems- Skilled in building, managing, and scaling partnerships across diverse industries- Experienced in contract negotiations, channel development, and partner enablement- Adept at identifying new market opportunities and creating go-to-market strategies- Strong ability to balance short-term targets with long-term business development goals.Customer Success & Account Management (10+ years)- Over a decade of expertise ensuring customer satisfaction, retention, and growth- Experienced in onboarding, adoption, and lifecycle management of enterprise customers- Skilled in building strong, long-term client relationships and driving measurable outcomes- Data-driven approach to customer health, churn prevention, and upsell/cross-sell strategies- Experienced in building Customer Success practice (Business model, process & tools) Core Skills & Competencies Strategic Sales & Business Development Partner & Channel Management Customer Success Strategy & Execution Enterprise Account Management Negotiation & Stakeholder Engagement Revenue Growth & Retention Program Management Leadership & Cross-Functional Collaboration
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