Amelia Woods
Customer Success Manager @Advan Research Corporation
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WORK HISTORY
Customer Success Manager @Advan Research Corporation
New York, NY, US
Manage all post-sales relationships for a diverse and growing book of B2B clients, including industry leaders in Hedge Funds, Real Estate, Financial Services, REITs and Asset Management. Serve as an advocate for customers by partnering with with internal data sciences and sales teams to share feedback, inform best practices, track client needs and communicate timelines. Work with new customers to maintain a deep understand their needs, pain points and obstacles, coordinating onboarding sessions to highlight value and leverage knowledge of Advan’s products, ensuring a thorough implementation process. Increased customer satisfaction and retention through regular business reviews, follow-ups and proactive outreach, to anticipate future business opportunities and provide guidance for success. Increased lead generation by 20% and boosted brand awareness across social media platforms in coordination with external marketing agency. Leverage CRM to maintain up to date records of client interactions, in addition to partnering with sales team to plan individual customer success, drive account expansion, and boost client optimization.
EDUCATION
Oklahoma State University
Bachelor’s Degree, Communication and Media Studies
Oklahoma State University
Bachelor of Science - BS, Mass Communication/Media Studies
Oklahoma State University
Master's degree, Mass Communication/Media Studies
ABOUT AMELIA WOODS
There are two main ideas that have followed me throughout my professional career. First is that I’m in the business of people and relationships more than anything, and secondly, that getting creative with data and research is the easiest way to meet any company’s goals.These beliefs led me to my current position, where I am serving as an Enterprise CSM with Similarweb, covering CPG & Retail accounts. In this role, I’m acting as a trusted advisor for our clients, helping them increase visibility with their target audience and better tailor their messaging based on trends in the competitive landscape. As a consumer myself, I have a true passion for data in the digital landscape and love to see how real events can impact a company’s success. Data tells a story, and I believe there are ways to get creative while unpacking the numbers - I like to spend my time in this sweet spot, understanding the overlooked gaps to overcome any obstacles that prevent my clients from reaching their goals.Creativity is important to me inside and outside of the workplace. I have a background in graphic design and social media, and even personally, have a huge interest in media, art, cooking, writing, and music. In my day-to-day, I think it’s important to stay current in trends across the board, and I’m a willing participant.If you’d like to learn more or have any questions, feel free to send me a message, I’d love to connect!
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