Ameet M Desai

About Ameet M Desai

A career oriented in the design, solution & management of inter-functional technologies to enhance business growth & achieve organization objectives.Management of end to end delivery of IT services and solutions. Clientele were both local & global having business in search, banking, retail, telecom, healthcare, legal, transportation & insurance sectors.Project related deliverable include design, planning, costing, SOW/MSA review, purchasing, implementation, integration, documentation, delivery, testing & turn-up.

Experience

1. Chief Technology Officer

   Azb & Partners

   Nov 2023 — Present · Mumbai, IN

   Standardizing operating procedures and streamlining firm policies plus procedures. Mitigating operational incidents and problems through technical analysis, team alignment and vendor management. Continuous reformation towards problem management and solution to improve overall customer experience. Reduced incident /problem management related challenges by over 55% and bench marked +70% resolution within 30 minutes. Cyber and information security improvement through phishing campaigns, annual awareness trainings, red teaming exercises, assessment of all technology products followed by exhaustive vulnerability scanning plus penetration testing. Annual calendars are put in places for these tasks with security advisors and third party auditors. This has also resulted in 100% success of client TPSA and reviews. Cost saving exercise in reviewing all existing contracts to reduce recurring cost and ensure they complete their obligations. Negotiating strategies used extensively while on-boarding new partners, OEMs and/or service providers.

Education

• Smt Indira Gandhi College of Engineering

  Bachelor of Engineering, Electronics & Telecommunication

  1996 — 1999

• Shah & Anchor Kutchhi Polytechnic

  Diploma in Engineering, Digital Electronics

  1993 — 1995

• Shah & Anchor Kutchhi Polytechnic

  Diploma in Engineering, Electronics & Telecommunication

  1995 — 1996

Skills

• Call Centers
• Business Intelligence
• Offshoring
• IT Outsourcing
• Management
• Infrastructure
• Outsourcing
• IT Operations
• IT Service Management
• Business Process Improvement
• Cti
• Networking
• IT Strategy
• Customer Relationship Management (Crm)
• Resource Management
• Sla
• Routers
• Business Process Outsourcing (Bpo)
• Telecommunications
• Integration
• Transition Management
• Disaster Recovery
• Consulting
• Atm Networks
• Requirements Analysis
• Firewalls
• Ivr
• Cloud Computing
• Software Documentation
• Sdlc
• Solution Architecture
• IT Management
• Voip
• Vendor Management
• Data Center
• Team Management
• Switches
• Information Technology
• Bpo
• Software Project Management