Ameenul Haseeb K

About Ameenul Haseeb K

I’m an enthusiastic and detail-oriented IT professional with 1.5+ years of hands-on experience in system troubleshooting, user support, ticketing platforms, and managing secure digital platforms for a premier academic institution, IIM Kozhikode.Currently seeking entry-level opportunities in Cybersecurity or SOC Analyst roles, where I can apply my technical foundation and grow into threat monitoring, incident response, and vulnerability analysis roles. Core Competencies:Troubleshooting & system support for usersExperience with ticketing tools like osTicket & SalesforceFamiliar with LMS, access control, and secure content managementExposure to Mettl proctoring and exam systems (real-time monitoring and data handling)Network basics: routers, switches, configurationsStrong documentation, escalation handling, and stakeholder coordination

Experience

1. Desktop Support Engineer

   Team Computers

   Sep 2023 — Present · Kozhikode, IN

   System & Network Troubleshooting: Resolved hardware/software issues and assisted with router and switch configuration, ensuring secure, stable, and optimized operations—skills directly applicable to system monitoring and endpoint analysis in SOC environments.Studio & Infrastructure Management: Maintained and configured live-streaming environments (studio A/V systems, control panels, streaming devices), ensuring secure and uninterrupted delivery—parallel to managing uptime and monitoring in security infrastructure.LMS Administration: Managed Learning Management Systems (LMS) including user roles, access control, content deployment, and issue resolution—demonstrating experience in platform security, account permissions, and incident response protocols.Assessment Configuration: Used Mettl exam software to set up and monitor online assessments, gaining experience with secure access, proctoring tools, and data integrity—relevant to monitoring suspicious behavior and access logs.Ticketing & Incident Response: Handled learner issues using osTicket and Salesforce, tracking, prioritizing, and resolving tickets related to access, functionality, and usage—mirroring SOC incident triaging and escalation workflows.Cross-Functional Collaboration: Worked closely with faculty, technical teams, and program coordinators to ensure timely resolution of issues and security of learning sessions and exams—showcasing strong communication and coordination skills vital in SOC roles.

Education

• Redteam Hacker Academy, Calicut

  Certified IT Infrastructure And Cyber Soc Analyst

  2022 — 2022

• University of Calicut

  Bachelor Of Computer Application

  2018 — 2021