Ameenah Muhammad-Diggins

About Ameenah Muhammad-Diggins

Innovative and results-driven professional with a proven track record in risk mitigation, fraud investigations, and customer advocacy. I thrive in fast-paced, ambiguous environments where critical thinking, collaboration, and creative problem-solving are essential. Known for developing and implementing successful strategies that resolve complex issues, meet tight deadlines, and drive measurable outcomes—including increased efficiency, stronger customer loyalty, and risk reduction. With a disciplined, client-centric mindset, I prioritize tasks that align with business objectives and make lasting impacts. I bring a strategic approach rooted in integrity, agility, and a drive for results.

Experience

1. Advanced Escalation Specialist Trust

   Cash App

   Nov 2023 — Present

   Provide advanced workflow guidance to business partner advocates and internal stakeholders.Identify emerging fraud trends through case analysis and pattern recognition.Take appropriate risk-based actions on customer accounts to protect users and minimize platform exposure.Recommend improvements to tooling and internal content to enhance resolution quality and prevent issue recurrence.Train business partner advocates on complex workflows, scam mitigation procedures, and best practices to improve accuracy and efficiency in customer support.Conduct quality assurance reviews on support interactions to ensure compliance with internal policies, elevate coaching opportunities, and drive continuous improvement across teams.

Education

• Fox School of Business at Temple University

  Bachelor of Business Administration - BBA

  1995 — 1999