Aaron Davis
IT Supplier Manager @Aviva
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WORK HISTORY
IT Supplier Manager @Aviva
Eastleigh, GB
I’m an IT Supplier Manager specialising in the governance and optimisation of strategic technology suppliers across complex, enterprise environments.Over the past several years, I’ve managed end‑to‑end supplier relationships across managed services and professional services, working with global systems integrators and consultancies to ensure delivery aligns with contractual commitments, business priorities, and regulatory expectations.I partner closely with senior stakeholders, delivery teams, and supplier leadership to drive transparent, evidence‑based performance discussions, reduce commercial risk, and move suppliers towards outcome‑focused delivery models.I’m known for bringing clarity and structure to complex supplier landscapes, challenging constructively where required, and building relationships that are both commercially robust and operationally effective.
EDUCATION
Bournemouth University
Bachelor of Science (BSc), Business Information Systems
SKILLS
ABOUT AARON DAVIS
I’m an IT Supplier Manager with deep experience overseeing Salesforce platform delivery and strategic supplier relationships within a large, regulated enterprise environment.Over the last several years, I’ve led the commercial and performance management of Salesforce services delivered through strategic partners, including Wipro and Capco, spanning platform operations, change delivery, and managed services. My role focuses on ensuring Salesforce suppliers deliver against contractual commitments while supporting platform stability, roadmap delivery, and long‑term value.My experience includes:Salesforce supplier governance, including SRMs, QBRs, and executive‑level forumsService performance and assurance, covering SLAs, KPIs, incident trends, and continuous improvementCommercial and contract management, including rate cards, resourcing models, and cost optimisationChange and transformation governance, supporting Salesforce platform evolution and operating model maturityRisk, compliance, and sustainability, aligned to regulatory and enterprise standardsI work closely with platform owners, architects, delivery leads, and supplier leadership to create transparent performance conversations, reduce reliance on time‑and‑materials models, and drive a shift towards outcome‑based Salesforce delivery.Known for a structured, calm, and data‑driven approach, I help organisations get the best from their Salesforce investments by balancing strong supplier relationships with clear commercial and operational accountability.
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