Andrew McIlroy
Director of Transformation @Amack Consulting Ltd
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WORK HISTORY
Director of Transformation @Amack Consulting Ltd
Delivered an end-to-end Target Operating Model (TOM) for underwriting controls at Aviva, achieving £1.2m in benefits, while enhancing scalability.• Led the redesign of motor claims processes at Direct Line Group, reducing total loss settlement times from days to as little as 5 hours.• Drove the rollout of a fraud detection system at Nationwide Building Society, cutting onboarding cycle times for vulnerable customers by 24 hours.• Spearheaded the implementation of epics, features, and user stories for a new DLG Legal Services case management system, ensuring alignment with business goals and Agile principles.• Led the implementation of a comprehensive transformation of Co-op Insurance Sales and Service, achieving more than 20% operational efficiency savings.
EDUCATION
Queen Elizabeth's Grammar School, Blackburn
High School
University of Derby
Post-Graduate Certificate, Systems Thinking & Service Design
North Staffordshire Polytechnic
BA (Hons), History of Design and the Visual Arts
SKILLS
ABOUT ANDREW MCILROY
Accomplished Transformation Leader and Business Analyst with extensive experience in…
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