Ambuj Bhatnagar

About Ambuj Bhatnagar

I am a global technology and operations executive with over 25 years of leadership across enterprise IT strategy, transformation, and P&L ownership. My strength lies in bridging strategic vision with hands-on delivery—architecting large-scale digital programs that reduce cost, optimize systems, and elevate performance across business lines.In my current role at Cvent, I’ve led a profit enhancement initiative targeting multi million dollar savings through coordinated systems alignment, business process redesign, and automation rollouts. I oversee a high-availability global delivery model with 99% uptime, while modernizing platforms from billing and campaign management to data warehousing and intranet infrastructure.From scaling NetSuite and RPA businesses at Inspirage to driving QA automation at Dell, my leadership spans Oracle EBS, SAP, Salesforce, DevOps, and AI-powered platforms. My delivery style is rooted in clarity, accountability, and execution excellence.My experience spans the US, India, the Middle East, and Europe—leading culturally diverse teams and building communication frameworks that work across time zones and continents. I’ve built and led high-performing teams of up to 300 people and consistently driven performance metrics that matter: EBITA improvement, customer satisfaction, system stability, and turnaround time.Key areas of expertise:• Digital Transformation & Automation Strategy• ERP & CRM Implementation (SAP, Oracle EBS, NetSuite, Salesforce)• GCC & Global Delivery Leadership• Scalable IT Architecture & Process Optimization• AI-driven Efficiencies and Business Continuity• Executive Stakeholder Engagement• Vendor & Budget OwnershipAbove all, I believe in showing up—with focus, discipline, and a problem-solving mindset. I lead with integrity, and I measure success by the consistency of outcomes, not the volume of inputs.To know more about me or how I can contribute to your business, please feel free to drop me a line at A••••••••@gmail.com

Experience

1. Head - Corporate Systems

   Cvent

   Nov 2019 — Present · Gurugram, IN

   Gurugram | Nov 2019 – Present• • Led a company-wide profit enhancement initiative targeting multi million$+ in savings through coordinated systems modernization, business process redesign, and intelligent automation.• Directed global delivery operations with 99% uptime across critical platforms, including infrastructure, enterprise applications, and IT continuity functions including seamless synchronization with US Head Office.• Introduced a dedicated Product Management function by building a Business Analyst layer, streamlining prioritization of enhancements, ensuring development ownership, and strengthening governance across the project lifecycle.• Oversaw strategic upgrades across end-to-end process chains—Lead to Quote, Quote to Cash, Procure to Pay—including billing systems, lead generation platforms, customer experience workflows, campaign management, employee lifecycle tools, enterprise data warehousing, intranet solutions, and more.• Scaled teams and restructured delivery models to improve throughput, strengthen cross-functional execution, and build a future-ready organization.• Drove adoption of automation frameworks using RPA and AI to accelerate delivery timelines, improve customer responsiveness, and enable teams to focus on high-impact problem solving over repetitive operational tasks.• Spearheaded Agile and DevOps transformation programs to institutionalize structured delivery, continuous feedback loops, and performance discipline.• Built and managed global Tier-1 helpdesk operations with SLA-led governance and centralized incident resolution frameworks.• Managed IT budgeting, multi-vendor contracts, licensing agreements, and risk controls across global support functions.

Education

• Delhi University

  Bachelor of Commerce (B.Com.) (Hons), Accounting and Business/Management

  1984 — 1987

• Institute of Management Technology, Ghaziabad

  PGDBM, Finance & Marketing

  1987 — 1989

• AICPA

  CPA, Finance, Accounting

  2009 — 2009

Skills

• Business Process
• Business Intelligence
• Business Process Re-Engineering
• Service Delivery Management
• Software Project Management
• Crm
• Itil
• Team Management
• Integration
• Project Portfolio Management
• Outsourcing
• Pre-Sales
• Sdlc
• Solution Architecture
• Practice Management
• Oracle Applications
• Oracle E-Business Suite
• Management
• Enterprise Software
• Enterprise Architecture
• Project Delivery
• Business Transformation
• Project Governance
• Erp
• Oracle
• Requirements Analysis
• Offshoring
• Testing
• Resource Management
• Maintenance & Repair
• Service Delivery
• IT Strategy
• Business Analysis
• Global Delivery
• Quality Assurance
• Requirements Gathering
• Consulting
• IT Outsourcing
• Business Process Improvement
• Maintenance & Support