Ambuj Nema

About Ambuj Nema

Ambuj Nema is a seasoned IT professional with over 17 years of experience across the Energy (Oil & Gas), Automation Control Systems, and commercial building IT solutions industries. He has a strong track record of leading and delivering digital product initiatives from concept to launch, consistently driving impactful business outcomes.He is passionate about leveraging cutting-edge technologies, including Digital IT Solutions, Cloud hosting and integration, Artificial Intelligence (GenAI), and multi-platform digital application development.He holds a Bachelor of Engineering in Electronics and Communication, along with professional certifications such as ITIL v4 Foundation, Agile Certified Scrum Product Owner (CSPO), Certified Scrum Master (CSM), and Six Sigma Green Belt.His career spans 9 years in software development and 8 years in cross-functional leadership, including people management, coaching and mentorship, IT strategy and roadmap development, budget oversight, IT outsourcing, and contract management—consistently delivering affordable and competitive IT solutions.With deep experience working with both domestic and global organizations, Ambuj is skilled at collaborating with senior executives and external partners/suppliers to deliver sustained business value. He has demonstrated success in leading global IT teams (up to 60 members) and has held diverse roles across Digital Product Design, Onboarding, and Global IT Operations at leading organizations such as Shell, Honeywell, Harman, and Wipro Technologies.Personal Interests:Outside of work, Ambuj is passionate about personal finance and is an active member of several investment communities in India. He shares his insights on technology and finance on his blog: https://ambrulz.substack.com/

Experience

1. Business IT Operations Manager - Monitoring and Surveillance

   Shell

   Aug 2021 — Present · Bengaluru, IN

   Leading the development of customer service strategy for enterprise digital solutions to provide a unified experience across digital solutions, specifics - Scaling Enterprise AI applications (C3.ai) for Upstream Production, Downstream, Integrated Gas and New Energies space- Lead, motivate, and develop a team of Operations leads and analyst for the development, implementation, and management of cloud operations, using the latest technologies and industry best practices- Monitor remote services performance, system performance and scalability metrics and identify service improvement goals- Analyze customer feedback, develop and implement service improvement plans for identified shortfalls- Monitor team performance and establish corrective action plan where needed; Monitor the cloud environment and analyze performance, trends, and capacity issues- Manage and direct the operations of distributed cloud systems (Azure, Amazon Web Services, On-Premises)- Design and develop solutions to optimize performance, scalability and cost- Work closely Architect, Project/Program managers and global process leaders providing advice and guidance across the regions to ensure compliance with standards, continuous development of people and processes, and effective management of budget and resource-have a deep understanding of the financial data associated with the business- Bring external insight via industry trends and new technologies, promoting cloud services, and recommending solutions to improve user experience- Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operations, technology, or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders- Lead functional teams or projects with minimal resource requirements, risk, and/or complexity- Communicates difficult concepts and may influence others\' options on particular topics.

Education

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  Bachelor's degree, Electrical, Electronics and Communications Engineering

  2004 — 2007

Skills

• Javascript
• C#
• Design Patterns
• Agile Methodologies
• Jquery
• Asp.net Ajax
• Tortoise Svn
• Microsoft Sql Server
• Linq
• Git
• Project Management
• Web Services
• Scrum
• Asp.net Mvc
• Wcf