Ambuj Purwar
Six Sigma (SSGB-AIG + SSBB-ISI) Certified Training & Quality Manager @ Cognizant Digital Business Operations| AdOps-Seller Support l Content Moderation | SaaS | E-commerce Transactional Quality | Process Optimization
- Role
- Training and Quality Manager at Cognizant
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Ambuj Purwar
Six Sigma Black Belt and Business Analytics-ISI certified professional, with nearly a decade of experience as a Training & Quality Manager specializing in program design, quality management, and process optimization. A results-driven leader, skilled in data-driven decision-making, cross-functional collaboration, and strategic training initiatives. Adept at developing high-impact training programs, refining processes, and leveraging key performance metrics to enhance efficiency and compliance. A proven communicator and stakeholder manager, committed to fostering continuous improvement and delivering exceptional quality standards. Currently excelling at Cognizant, ensuring best-in-class training and quality frameworks. Core Skills: • Quality Management, Process Improvement & Performance Analysis • Stakeholder Collaboration & Team Leadership • Problem-Solving, Decision-Making & Change Management • Project Management & Communication • Training Program Development & Needs Assessment Technical Proficiency: • MS Office • Google Tools • Tools: Zendesk, SAP, Salesforce, Tableau, Avaya and Jira • Analytics: 1- Six Sigma 2- Understanding of Python 3- Orange (Modelling, Text Mining, Image Analytics, etc.)
Experience
Training and Quality Manager
Oct 2022 — Present · IN
1- Drive core quality processes including Work Allocation, Variable Monitoring Plan (VMP), FMEA, and Audit the Auditor (ATA) to ensure audit accuracy, compliance, and high-quality standards.2- Lead Quartile Analysis and interpret operational metrics to identify gaps and implement data-driven process improvements.3- Deliver comprehensive quality reports and insights that support leadership in performance visibility and decision-making.4- Represent the Training & Quality function in client interactions and business review meetings, aligning strategic goals with continuous improvement efforts.5- Design and execute training strategies and learning modules focused on upskilling, performance enhancement, and knowledge retention.6- Assess training impact using feedback and KPIs, ensuring continuous development and alignment with business needs.7- Manage a cross-functional team of 4 professionals (3 in Quality, 1 in Training), promoting collaboration and delivering consistent outcomes across training and quality initiatives.
Education
St. Josephs High School Mahoba
10th
2008 — 2009
All India Management Association (AIMA)
Master of Business Administration - MBA
2017 — 2019
Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
Bachelor of Computer Application
2011 — 2014
Dayanand Anglo Vedic School
12th
2009 — 2011
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