Ambuj Purwar

Six Sigma (SSGB-AIG + SSBB-ISI) Certified Training & Quality Manager @ Cognizant Digital Business Operations| AdOps-Seller Support l Content Moderation | SaaS | E-commerce Transactional Quality | Process Optimization

Role
Training and Quality Manager at Cognizant
Location
New Delhi, IN
LinkedIn followers
500 followers
Human ResourcesView LinkedIn profile

About Ambuj Purwar

Six Sigma Black Belt and Business Analytics-ISI certified professional, with nearly a decade of experience as a Training & Quality Manager specializing in program design, quality management, and process optimization. A results-driven leader, skilled in data-driven decision-making, cross-functional collaboration, and strategic training initiatives. Adept at developing high-impact training programs, refining processes, and leveraging key performance metrics to enhance efficiency and compliance. A proven communicator and stakeholder manager, committed to fostering continuous improvement and delivering exceptional quality standards. Currently excelling at Cognizant, ensuring best-in-class training and quality frameworks. Core Skills: • Quality Management, Process Improvement & Performance Analysis • Stakeholder Collaboration & Team Leadership • Problem-Solving, Decision-Making & Change Management • Project Management & Communication • Training Program Development & Needs Assessment Technical Proficiency: • MS Office • Google Tools • Tools: Zendesk, SAP, Salesforce, Tableau, Avaya and Jira • Analytics: 1- Six Sigma 2- Understanding of Python 3- Orange (Modelling, Text Mining, Image Analytics, etc.)

Experience

  1. Training and Quality Manager

    Cognizant

    Oct 2022 — Present · IN

    1- Drive core quality processes including Work Allocation, Variable Monitoring Plan (VMP), FMEA, and Audit the Auditor (ATA) to ensure audit accuracy, compliance, and high-quality standards.2- Lead Quartile Analysis and interpret operational metrics to identify gaps and implement data-driven process improvements.3- Deliver comprehensive quality reports and insights that support leadership in performance visibility and decision-making.4- Represent the Training & Quality function in client interactions and business review meetings, aligning strategic goals with continuous improvement efforts.5- Design and execute training strategies and learning modules focused on upskilling, performance enhancement, and knowledge retention.6- Assess training impact using feedback and KPIs, ensuring continuous development and alignment with business needs.7- Manage a cross-functional team of 4 professionals (3 in Quality, 1 in Training), promoting collaboration and delivering consistent outcomes across training and quality initiatives.

Education

  • St. Josephs High School Mahoba

    10th

    2008 — 2009

  • All India Management Association (AIMA)

    Master of Business Administration - MBA

    2017 — 2019

  • Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur

    Bachelor of Computer Application

    2011 — 2014

  • Dayanand Anglo Vedic School

    12th

    2009 — 2011

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Ambuj Purwar — Training and Quality Manager at Cognizant in New Delhi, IN | Unifers