Ambuj Jain
Director of Product Management @CreditNirvana - A Perfios Company
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WORK HISTORY
Director of Product Management @CreditNirvana - A Perfios Company
New Delhi, IN
Leading the vision and execution of an AI-first Call Centre platform, redefining how enterprises manage customer interactions.Focused on delivering:• 10x ROI through AI-led automation• Significant reduction in AHT and operational costs• Improved NPS via personalized, intelligent interactions• Scalable architecture integrating voice, chat, and human escalationBuilding next-gen infrastructure at the convergence of AI, CX, and fintech ecosystems.
EDUCATION
Manipal University
MBA, Banking and Financial Support Services
Lovely Professional University
Bachelor of Technology - BTech, Computer Science
ABOUT AMBUJ JAIN
Results-driven Product Leader with 12+ years of experience in FinTech, Digital Lending, and Embedded Finance, building and scaling 0→1 financial products across banking, financial services, and e-commerce ecosystems. Led and mentored a team of Product Managers while owning the end-to-end lifecycle of multi-region SaaS platforms — from problem discovery and market expansion to execution and scale. Spearheaded solutions across digital onboarding, embedded finance, mortgage platforms, and OCEN/ONDC ecosystems, enabling seamless and scalable credit access for enterprises and marketplaces. Currently focused on building AI-first platforms, reimagining customer experience and operations through automation, intelligence, and platform thinking. Passionate about solving complex financial problems using AI, data, and low-code systems to drive efficiency, scale, and measurable business impact.
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