Ambrosia Luzius

About Ambrosia Luzius

On this day, I must be strong enough for myself so that tomorrow I can be strong enough for ten thousand.” ~ Myself, ca, 2003I have based my personal and professional life around this idea. Fortified by “The Starfish Story” and the \"Talmud”, I forge through and help others in even the toughest times. At 19 I began my professional life dispatching for one of the busiest police departments in Ohio. Over a decade of experience as an emergency dispatcher taught me the value of being an advocate and educator to the community. Those values have echoed through my career, places I volunteer and the work I do personally. Helping others to learn and advocate for themselves and others is what this nerd dreams of.\"Do justly now, love mercy now, walk humbly now. You are not obligated to complete the work, but neither are you free to abandon it.\"HOW I MAKE A DIFFERENCE*Experience developing workshops, campaign material, process improvement plans and best practices to optimize return on investment *Strong ability to prioritize in high standard settings where organization, attention to detail and service are vital to success *Designed, maintained, and monitored websites, social media pages and databases across multiple platforms to maximize strategic goals *Energetic personality with a strong desire for instructing and collaboration with staff, public and other resources *Experience working with learners and colleagues online and in person *Knowledge and experience managing people, records and relations *Previous mentoring experience in academic, government and corporate environmentsMY FAVORITE CAREER HIGHLIGHTS*Helping over people register to vote *Dispatching alone through a plane crash*Helping College 101 students learn to advocate for themselves and hearing the most shy student in class thank me for helping him gain the confidence to land an information interview from a CEO of Amazon *While mentoring high school students with visions of becoming lawyers, I designed and carried out field trips to meet sitting judges and activities to teach them hands on about legal resources and processesTECHNICAL EXPERIENCESocial media management software, keyword and search engine optimizations (SEO), Google Analytics and data collecting software, content, document, and customer relationship management systems (CRM), website development using WordPress, WIX, and HTML code, Adobe (InDesign, Photoshop, Premiere, DreamWeaver, Elements), Microsoft Office, various webinar operating systems and data collecting software, proficient in AP and APA Style

Experience

1. Enterprise Implementation Consultant - Subject Matter Expert for Emergency Management Suite

   Navigate360

   Jun 2022 — Present

   Coordinates and facilitates the strategic implementation of SaaS tools that help educational institutions manage access control, threats, and emergency plans. Focusing on back-office system configuration and advising on best practices for deployment and adoption of Navigate360’s safety management and preparedness solutions. Owns the client experience through the entire onboarding phase of the customer lifecycle through the delivery of admin user and staff user training.• Coordinates and manages the onboarding strategy, implementation, and technology integration timeline with customer• Maintains a deep level of understanding and effectively communicates the various Navigate360 safety management SaaS solutions’ values and functionalities• Understands education terminology and the needs/requirements of school administrations and law requirements for school safety management• Ability to effectively exercise independent discretion to drive customer participation in setting up and training aspects of onboarding• Conducts effective and engaging training across multiple formats (live to many, virtual live to many, recorded, individual, and needs-based sessions)• Creates/designs training webinar content• Effectively adheres to implementation timeline with the customer• Completes system integrations and confirm functional• Evaluates depth of knowledge of all user types relative to their needed expertise level• Confirms customer expectations are being met for product and staff training rollout• Reports customer “pulse” evaluation (include in health metrics)• Maintains clear customer records for onboarding progress within the designated tool• Maintains competitive understanding of Navigate360’s primary competitors.• Ensures a timely response to customer requests

Education

• Cleveland State University

  Master of Applied Science, Communication Theory & Methodology (Strategic Communication)

• Cleveland State University

  Bachelor of Arts (BA), Communication, Journalism, and Related Programs

  2014 — 2017

• Cleveland State University

  Master of Adult Learning and Development, Adult and Continuing Education and Teaching

  2020

• Lorain County Community College

  Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections

  2002 — 2006

• Cleveland State University

  Graduate Certificate, Local and Urban Management

  2020 — 2020