Ambrose Liao
- Role
- Program Manager for the Energy Information Administration at Doe at CODEplus
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
Experience
Program Manager for the Energy Information Administration at Doe
Mar 2018 — Present · Washington, DC, US
As a Program Manager of the end user support, asset management and CoLab teams, provide leadership to all day-to-day activities resolving any technical or managerial issues. Essential duties: •Manage the User Services Center, Asset Management & CoLab AV teams •Manage all projects that are assigned and part of the contract including Windows 10 and Mobile Device deployments. •Assure compliance with all contract requirements •Sole point of contact for contract with CO, COR, CIO, IMUS manager or IT coordinator •Provide weekly, monthly and quarterly reporting & metrics. •Provide Trouble tickets statistics, trending, project updates, etc. •Hiring of all personnel and managing of annual reviews. •Sole point of contact with all other contractors at EIA for projects, tasks •Responsible for developing all SOP’s, semi-annual reviews, documentation, process improvements, etc. •Responsible for shift coverage •Responsible for Certifications, training for team members.
Education
Montgomery College
Associate of Arts, Electronic Engineering Technology
Montgomery College
Associate of Arts, Computer Science; Business Option
Virginia Polytechnic Institute and State University
PMP, Project Management Professional Certification
2008 — 2008
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