Ambrose A.

About Ambrose A.

I’ve led teams through peak pressure, rapid change, and high stakes—and turned it into performance, trust, and results. I’m a cross-functional operations leader with over a decade of experience transforming fulfillment, logistics, and business operations in fast-paced, high-growth environments. At Amazon, I led outbound operations across rotating teams, managing 8 area managers and over 300 associates during my tenure. My work has supported site-wide throughput gains, Lean/TPM deployments, and optimized customer experience workflows. What drives me is building scalable operations that empower people and deliver measurable outcomes. I specialize in aligning execution with enterprise strategy—whether through supply chain coordination, facilities performance, cross-functional programs, or customer-focused process improvement. Core Capabilities – Fulfillment & Distribution Strategy – Lean Ops, Kaizen, TPM, IWS – Program Execution & Business Transformation – Supply Chain Coordination & Inventory Flow – KPI Ownership, Labor & Cost Planning – Facilities Operations & Site Optimization – Customer Experience Operations (NPS, VOC, SLA) I hold an MBA and have been recognized for customer obsession, strategic decision-making, and people-first leadership. I\'m now exploring new opportunities in operations, supply chain, and transformation where impact meets purpose.

Experience

1. Operations Manager

   Amazon

   Jul 2023 — Present · Fall River, MA, US

   Operational Leadership: In my role as an Operations Manager in the outbound section of Amazon\'s Fulfillment Center, I oversee the outbound logistics operations. This encompasses managing the efficient and timely dispatch of customer orders. My primary focus is to streamline operational processes to ensure the rapid and accurate delivery of goods.Team Management and Development: Leadership is at the core of my responsibilities. I manage a diverse team of professionals, including Managers, Process Assistants and associates. My role involves nurturing their professional growth through continuous training and development programs, fostering a culture of excellence and teamwork. I am committed to maintaining high morale and engagement within my team, understanding that their growth translates into improved operational performance.Continuous Process Optimization: Utilizing Lean management and Six Sigma methodologies, I continually seek out and implement process improvements. My goal is to enhance operational efficiency, reduce waste, and increase productivity.Quality Assurance and Compliance: Upholding Amazon\'s stringent quality and safety standards is a critical aspect of my job. I ensure that all outbound processes comply with company policies and regulatory requirements, maintaining the highest levels of customer satisfaction and operational excellence.Cross-Departmental Collaboration: My role involves extensive collaboration with other departments such as inbound operations, inventory management, and transportation logistics. This partnership is essential in ensuring a smooth and efficient supply chain, optimizing overall fulfillment center performance.Data-Driven Strategy and Reporting: Employing Amazon\'s advanced analytics tools, I analyze key performance metrics to identify trends and operational improvement areas. This data-driven approach informs my strategic decisions, ensuring that we meet and exceed performance goals.

Education

• Southern New Hampshire University

  Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies

  2016 — 2018

• Bowen Univeristy iwo, osun state.

  Bachelor of Science (B.Sc.), Mass Communication/Media Studies

  2008 — 2012