Palak Agarwal
All Operations - Borderplus | QA Team Lead - Scaler AI Labs | Product Manager Fellowship | NextLeap | PGPM - Marketing & HR | IBS Gurgaon
- Role
- Learning Operations Associate at BorderPlus
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Palak Agarwal
Aspiring Product Manager | Customer-Centric Thinker | Ex- Planetspark, Scaler, DocVita, Rippling | 4+ Years in Ops & SupportWith 4+ years of experience in customer success, I’ve built a strong foundation in operations, process optimization, and delivering fast, empathetic support — consistently driving 95%+ customer satisfaction.While at Scaler, I discovered my passion for product. I closely collaborated with the product team, managing the course pause/restart dashboard (typically handled by product) and helped streamline it through backend ownership. I also contributed to launching new features and refining existing ones based on user feedback — bringing a customer lens to product decisions.I’m now transitioning full-time into product management, with a focus on building user-first, scalable products that solve real problems. Currently upskilling through the Product Management program at NextLeap Let’s connect if you’re building in the product space or care about creating thoughtful, impactful user experiences. Here is my interactive resume:https://palak-resume-kit.lovable.app/ Portfolio: https://nextleap.app/portfolio/palak-agarwal-6vos
Experience
Learning Operations Associate
Feb 2026 — Present · Pune, IN
Education
Onkar Nath Dhawan Inter College
High School, commerce
2013 — 2014
IBS Gurgaon
PGPM, Human Resources Management/Personnel Administration, General
2019 — 2021
Allenhouse Business School
Bachelor of Business Administration, Human Resources Management and Services
2016 — 2019
NextLeap
Product Manager Fellowship
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