Amber Birt
Customer Success Manager at Opsgility
- Role
- Customer Success Manager at Opsgility
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Amber Birt
As a Customer Success Manager, I have been responsible for managing and supporting customer relationships, identifying opportunities for growth, and ensuring customer satisfaction. I am skilled in building strong relationships with clients and providing them with excellent service that exceeds their expectations. My ability to understand customer needs and develop solutions to meet those needs has been a key factor in my success.
Experience
Customer Success Manager
Apr 2022 — Present
Collaborate with customers to understand their business needs and challenges, and provide customized solutions focusing on Microsoft Azure services.•Provide guidance and training to customers on best practices, industry trends, and platform functionality to drive adoption and increase customer satisfaction.•Develop and maintain relationships with key stakeholders at the executive, management, and user levels, acting as the main point of contact for all customer-related inquiries and issues.•Conduct regular business reviews with customers to review progress, identify opportunities for improvement, and discuss strategic goals.•Monitor customer metrics and KPIs to identify areas for improvement and develop strategies to increase customer engagement and satisfaction.
Education
Dallas College
Associate of Science - AS, General Studies
2012 — 2013
University of Houston
Bachelor of Science - BS, Geological and Earth Sciences/Geosciences
2015 — 2017
University of Oklahoma
Petroleum Geology and Petroleum Engineering
2014 — 2015
Skills
- Small Engine Repair
- Learn New Software Quickly
- Motorcycle Industry
- Adobe Photoshop
- Google Earth
- Love of Learning
- Advertising
- Petroleum Geology
- Office Administration
- Motorsports
- Microsoft Word
- Microsoft Office
- Polarized Light Microscopy
- Motorcycle
- Organization Skills
- Sedimentation
- Structural Geology
- Administrative Assistance
- Sedimentology
- Research
- Automotive Sales
- Organizational Development
- Guitar Playing
- Automotive Repair
- Petroleum
- Geology
- Xrf
- Leadership
- Customer Service
- Time & Attendance
- Stratigraphy
- Geological Mapping
- Earth Science
- Social Media Marketing
- Microsoft Excel
- Management
- Motorsports Marketing
- Microsoft Powerpoint
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