Ambika Gupta
Customer Success | Key Account Management | B2B SaaS | Client Retention & Engagement | Account Growth
- Role
- Assistant Manager at Naukri.Com
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Ambika Gupta
Customer Success & Key Account Management professional with expertise in client…
Experience
Assistant Manager
Sep 2022 — Present · Noida, IN
Responsibilities:• Spearheaded new client acquisition, accelerating customer adoption through strategic sales initiatives.• Optimized client engagement processes, reducing customer complaints by 40% and improving resolution times by 30%.• Negotiated and secured high-impact partnerships, driving market expansion and increasing revenue streams.• Ensured strict process adherence, aligning sales execution with company policies and best practices. Key Achievements:• Improved customer retention rates, enhancing long-term client relationships and reducing churn.• Achieved over 80% of the annual sales target for FY 2023-24, consistently driving revenue growth.• Exceeded 100% of sales targets for both quarters in FY 2024-25 until my tenure.• Closed a high-value deal worth ₹2.95 million for a 3-month subscription, contributing significantly to revenue growth• Acquired and onboarded 30+ new enterprise clients, strengthening market presence and client portfolio
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