Ambicasony Mandala
Assistant Technical Service Engineer at Fujitsu Consulting India ||4xsalesforcecertified || Ranger😇|| ||Certified Scrum Master||
- Role
- Operations Associate-walmart at Acuittytech
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ambicasony Mandala
As a motivated professional in the field of Civil Engineering, my goal is to contribute…
Experience
Operations Associate-walmart
Aug 2024 — Present · Delhi, IN
Manage and resolve cases in Salesforce by analyzing requests submitted by sellers for item publication on the Walmart website.Utilize ticketing tools such as ServiceNow, Atom, JIRA, and Imperium Editorial to identify root causes and determine next steps.Collaborate with internal teams and investigate case histories to ensure accurate and efficient resolution.Make informed decisions to either publish or decline items based on Walmart’s guidelines and case findings.Draft and send professional communications to sellers via Salesforce to provide updates, request additional information, or explain decisions.Ensure timely and accurate case handling in line with SLAs and quality standards
Education
Sri Gayatri junior college
Intermediate
Manideep English union high school
Ssc
Sree Chaitanya College of Engineering - India
Bachelor of Technology - BTech
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