Amber Hussain

WORK HISTORY

EDUCATION

SKILLS

ABOUT AMBER HUSSAIN

Hello! I’m Amber Hussain, I have a strong foundation in business strategy, digital marketing, management and customer experience. My professional journey began in retail and evolved through roles in merchandising, marketing, and operations, shaping my deep understanding of how people interact with both physical and digital products. I hold a B.S. in Business Administration with a focus on International Business from San Francisco State University. My studies helped me understand how to adapt strategies across global markets, a skill I’ve applied in roles from Retail Sales Manager to Merchandise Planning Intern at Kate Spade, where I contributed to cost-saving initiatives and stakeholder growth. Most recently, I’ve honed my UX skill set through hands-on design training and real-world projects that included whiteboarding sessions, journey mapping, wireframing, and usability testing. At COOP Careers, I led workshops using design thinking and user personas to create marketing campaigns rooted in real user needs, bridging the gap between strategy and human-centered design.🧠 I currently serve as a Customer Business Solutions II at Wilbur-Ellis, where I identify pain points and translate user feedback into process improvements and internal tools, blending UX research, service design, and cross-functional collaboration in a complex B2B/B2C environment. Fluent in Spanish and passionate about accessibility, I bring a user-first mindset to everything I do, whether designing interfaces, building content strategies, or supporting multilingual clients. Looking ahead, I’m excited to merge my creative and analytical strengths to build inclusive, user-centered digital products. Let’s connect and explore how we can collaborate to make a meaningful impact.