Amber Vaden
Senior Customer Success Manager @ Mitchell International | Helping Customers Thrive | Retention, Expansion & Adoption at Scale
- Role
- Senior Customer Success Manager - B2b, Saas, Customer Retention at Mitchell International, Inc.
- Location
- San Diego, US
- LinkedIn followers
- 500 followers
About Amber Vaden
Hi there!I’m passionate about building meaningful customer relationships and driving…
Experience
Senior Customer Success Manager - B2b, Saas, Customer Retention
Feb 2024 — Present · San Diego, CA, US
Mitchell International is a B2B SaaS company that provides technology solutions and services primarily for the property and casualty (P&C) insurance industry, as well as for collision repair and workers\' compensation markets.Accomplishments include:My annual recurring revenue ($650k+), Portfolio size 1,500+Monthly Product Adoption Percentage: July: 101.09%June: 100%May: 100%Monthly Net Renewal Rate:July: 101.51%June: 102.15%May: 102.61%Monthly ACV of At-Risk Accounts:July: 101.72%June: 122.53%May: 107.16%• Developed automated response templates to enhance the efficiency and consistency of internal communications.• Have received 4+ awards for outstanding prioritization skills that led to surpassing targets in onboarding new sales, renewals, and managing at-risk accounts.• Consistently exceeded goal percentages over 100% for KPIs regarding renewal, product adoption & at-risk accounts.
Education
Danville Community College
Associate of Arts - AA
2016
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