Amber S.
Manager, Business Process Excellence at MCG Health | PMP, CSM, CSPO Certified | Collaboration Across Divisions
- Role
- Manager, Business Process Excellence at Mcg Health
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Amber S.
My passion is driving collaboration between companies, across departments, and within teams.Specialties: interpersonal communication; project management; customer service; relationship building; coordination; group facilitation; presentations; document creation; event planning; Microsoft Office: Outlook, Word, Excel, PowerPoint, and Publisher; Salesforce; time management; adult training; instruction development; technical writing; service-learning; community outreach; civic engagement; research
Experience
Manager, Business Process Excellence
Jun 2022 — Present · Seattle, WA, US
Business Process Excellence Manager analyzes current business processes as they relate to service throughout MCG and develops, maps, refines, and implements new business processes. Further, the role establishes frameworks for process governance and continuous improvement with a focus on minimizing variation and waste.Responsibilities: • Works closely with MCG staff to identify and analyze core business processes and workflows.• Identifies opportunities to streamline and optimize processes to meet organizational needs.• Coordinates key stakeholders to participate, review, and aid in process and workflow sessions.• Provides leadership on process and workflow improvement efforts.• Develops clear and detailed process maps and business requirements. • Assists in the change management necessary to achieve new business models• Develops and assists with documentation and training on new processes.• Delivers training on process design, documentation, and best practices.
Education
Illinois Valley High School
High School Diploma, Regular/General High School/Secondary Diploma Program
1998 — 2002
University of Oregon
Bachelor of Arts, Political Science
2002 — 2007
Skills
- Teaching
- Public Speaking
- Nonprofits
- Microsoft Word
- Higher Education
- Volunteer Management
- Training
- Computer Software Training
- Microsoft Office
- Recruiting
- Event Management
- Community Outreach
- Management
- Program Development
- Data Entry
- Event Planning
- Spanish
- Grant Writing
- Computer Proficiency
- Marketing
- Editing
- Non-Profits
- Powerpoint
- Microsoft Excel
- Fundraising
- Technology Training
- Research
- Customer Service
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