Amber Ristow
Senior Technical Training Specialist, Crm @CHS Inc.
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WORK HISTORY
Senior Technical Training Specialist, Crm @CHS Inc.
Develop and deliver training and enablement content that empowers internal teams to self-serve, including internal sites, in-app messaging, video resources, and instructor led sessions.• Serve as a bridge between business users and technical teams, translating user feedback into actionable content and system improvements.• Led and managed the implementation of Pendo as CHS’s digital adoption platform, partnering closely with IT Product Operations to align on technical requirements, governance, and long-term enablement strategy.• Own the creation and optimization of in-app onboarding and training experiences in Microsoft Dynamics 365 CRM using Pendo, partnering closely with development teams to align content with release cycles and system updates.• Embedded with the CRM product and development teams, contributing to planning conversations, backlog prioritization, and go-to-market readiness for new features.• Built a scalable intake and work tracking process using Azure DevOps to manage in-app guide development, mirroring agile workflows and sprint cadences used by the dev team.• Participate, and occasionally lead, User Acceptance Testing (UAT) for CRM and digital tool enhancements; help validate functionality and provide feedback to ensure readiness from a user and training perspective.• Provide operational and tech support to end users by triaging and resolving issues in collaboration with tech and product• Collaborate with the product owner and development team to use real-time engagement data and behavior analytics to enhance product features and improve the user experience.
EDUCATION
University of Wisconsin-La Crosse
Student Affairs Administration in Higher Education
Fontys Hogeschool Venlo
International Management and Marketing
University of Wisconsin-Stout
Bachelor's Degree
ABOUT AMBER RISTOW
I was born with an entrepreneurial spirt. I’m a doer. In my experiences, I’ve proven…
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