Amber M.
ER Advisor @Superdrug
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WORK HISTORY
ER Advisor @Superdrug
Manage 30+ live employee relations cases per week including grievances, disciplinary (gross misconduct), absence, performance, and long-term sicknessMediation trained by TCM Group – using conflict resolution techniques to guide fair and constructive outcomesReduced average case resolution time by 25% through proactive stakeholder engagement and structured case planningLead redundancy consultations and prepare formal documentation in line with employment law and company policyPartner with Area Managers and senior stakeholders to advise on complex people matters with clarity and complianceOversee reasonable adjustments, phased returns, and Occupational Health referrals tailored to employee needsRun ER Helpdesk phone support, triaging queries, logging cases, and providing accurate advice on policies and proceduresEnsure case documentation is accurate and compliant, using SharePoint and Oracle HRM for tracking and reporting
EDUCATION
Apprenticeship Recruitment Service
CIPD, Human Resources Management and Services
University of Liverpool
Associate’s Degree, Marketing with a year in industry at Disney
Fashion Retail Academy
High School, BTEC National Diploma - Business of Fashion Retail
Camden School for girls
GCSE
ABOUT AMBER M.
I’m a driven and strategic HR professional with over 4 years of experience supporting fast-paced, people-first organisations across the UK, including Superdrug, Harrods, and GroupM. I specialise in managing complex ER cases from start to finish, supporting stakeholder decision-making, and embedding HR best practices.Currently, I manage over 30 active employee relations cases weekly – including grievances, gross misconduct, absence management, and performance – ensuring fair, timely, and compliant resolutions.My approach is rooted in strong communication, legal awareness, and balanced judgement, with the goal of creating respectful, compliant, and inclusive workplaces.Key strengths include: • High-volume ER case management • Disciplinary & grievance investigations • Absence and sickness support (short & long-term) • Redundancy consultation and documentation • Stakeholder coaching and policy interpretation • HR systems: SharePoint, Oracle HRM, Workday
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