Amber Liebner

About Amber Liebner

At NEP Services, leadership in customer success is my forte, driving retention and…

Experience

1. Director of Client Success and Training

   Nep Services

   Aug 2015 — Present

   Manage of a team of client success managers to ensure engagement and adaptation of our software products and services. Focused on long-term relationships. • Provides excellent customer service and achieved a high rate of client satisfaction and retention. • Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees. • Managed a team of marketing professionals to ensure the success of marketing campaigns. • Managed a team of people devoted to achieving success in regard to the connection between advertising initiatives and our clients. • Proven ability to see the big picture and identify inefficiencies and collaboratively create effective solutions • Worked to ensure successful project execution according to established objectives, timelines, and costs. • Managed a team of people devoted to achieving success in regard to the connection between advertising initiatives and our clients. • Worked with a variety of clients to identify the problem as to why they were not utilizing our product • Acted as liaison between business, sales and IT teams to refine the product and incorporate features based on market demands. • Partnered with IT and product leadership to drive and manage the solution development process and ensure the product team understands the direction and vision. • Collaborated with teams to discover and deliver the best solution to the market presented by the product team lead and the business. • Created and maintained the solution vision, roadmap, and backlog of work through the project\'s life cycle. • Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements.

Education

• Post University

  Bachelor of Science (B.S.), Business Management | Concentration: Marketing

  2015 — 2017

• University of Phoenix

  Associate of Arts (AA), Psychology

  2009 — 2011

Skills

• Online Advertising
• Organization
• Restaurants
• Powerpoint
• Research
• Email Marketing
• Google Adwords
• Media Planning
• Brand Management
• SEO
• Illustrator
• Photoshop
• Team Building
• Social Media Marketing
• Marketing Strategy
• Graphics
• Windows
• Leadership
• Advertising
• Google Analytics
• Online Marketing
• Marketing Communications
• Marketing
• Management
• Creative Problem Solving
• Sem
• Negotiation
• Franchising
• Project Management
• Marketing Research
• Graphic
• Problem Solving
• Facebook Marketing
• Brand Development
• Social Media
• Strategic Planning
• Google
• Social Networking
• Microsoft Office
• Media