Amber Lee
Customer/Sales Engineering | Product Management | Team Building & Leadership | GTM Strategy | Competitive Analysis | Ex-Rapid7 | Ex-runZero/Rumble | Cybersecurity/AI/Transportation | LGBTQI+ 🏳️🌈
- Role
- Specialist Customer Engineer - Anti Fraud Architecture at Google
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Amber Lee
My entire career has been centered around customer experience. I\'ve been a Senior Technical Trainer, a Support Manager, a Customer Success Engineer, a Product Manager and now a Sales Engineer - and in every role I have been successful by putting the cutomer first, and advocating for them to make the product I support and my organization even better. A few of my career highlights include: • Met 100% or higher for all quarterly sales goals within the Google sales program.• Drove 200% growth in revenue growth within the entry-level licensing segment by designing packaging and SKU set at runZero.• Achieved a 20% increase in pass program revenue through the release of the first digital pass fulfillment project in March 2022 by building an app for pre-purchasing passes and diversifying product offerings to meet evolving customer needs at the Massachusetts Bay Transportation Authority.• Directed the rollout and administration of Pendo to establish platform analytics and a digital adoption experience for existing and potential customers, leading to a 30% increase in the adoption of the CyCognito platform.• Launched a core integration suite of four products within 90 days while surpassing the initial roadmap estimate of six months at CyCognito
Experience
Specialist Customer Engineer - Anti Fraud Architecture
Dec 2024 — Present · Mountain View, CA, US
Education
Bay Path University
Bachelor’s Degree, Criminal Justice
Questrom School of Business, Boston University
Master of Business Administration - MBA
Skills
- Analytics
- Troubleshooting
- Account Management
- Product Management
- Training
- Databases
- Quality Assurance
- Software Implementation
- Coaching
- Scrum
- Mysql
- Customer Service
- Networking
- Cross-Functional Team Leadership
- Start-Ups
- Leadership
- Technical Support
- Cyber-Security
- Sql
- Linux
- Software Documentation
- Team Leadership
- Project Management
- Css
- E-Commerce
- Customer Relationship Management (Crm)
- Management
- Cloud Computing
- Saas
- Telecommunications
- Product Development
- Operations Management
- Educational Leadership
- Integration
- Security
- Enterprise Software
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.