Amber Knight

About Amber Knight

I hold a degree in Business Administration with a minor in Management from Middle Tennessee State University. With over 12 years of experience in leadership and process improvement, I have honed my skills and knowledge to drive success.During my tenure at SmileDirectClub, I have had the opportunity to collaborate and partner with various teams and platforms within the contact center. My primary focus has been on enhancing process efficiency, automation, and tracking trends through the effective use of metrics and key performance indicators. As a result, I have made significant contributions to the company\'s bottom line.One of my key strengths lies in building strong teams through constructive coaching and fostering personal and career development. I have found that my servant leadership style is particularly effective in engaging and nurturing team growth in today\'s business world.I am deeply passionate about continuous process improvement, consistently striving to enhance the Team Member experience. Proficient in Microsoft Office, I utilize Excel and PowerPoint daily to facilitate my work. Moreover, I have actively participated in systems improvement initiatives and possess hands-on experience with SalesForce Health Cloud, Calabrio, Verint, JIRA, ServiceNow, Five9, and Sprinklr.Overall, I am dedicated to delivering exceptional results and driving organizational growth through my expertise in business administration, leadership, process improvement, and system optimization.

Experience

1. Project Manager

   Alexander's Mobility Services

   Aug 2023 — Present · Nashville, TN, US

   Thoroughly evaluate incoming projects to assess scope, complexity, and resource requirements.• Effectively communicate project goals, roles, responsibilities, and expectations to team members and customers.• Facility regular team meetings to track progress, address issues, and ensure project alignment.• Conducted ongoing risk assessments and implemented mitigation strategies to minimize project disruptions.• Identified and addressed project issues promptly, minimizing their impact on project timelines and budgets.

Education

• Middle Tennessee State University (MTSU)

  Bachelor of Business Administration - BBA, Business Administration and Management, General