Amber Hayes

About Amber Hayes

Senior leader with over 15 years experience in delivering customer driven propositions, products and experiences for some of the world\'s best loved brands. A strategic thinker with a creative streak, passionate about envisioning extraordinary customer experiences and hiring, mentoring and motivating teams to deliver them.Key Strengths and Achievements: Customer Experience Vision & Strategy: Translating customer needs into innovative end-to-end customer experiences aligned to the company brand, to increase customer advocacy & loyalty. Mapping and auditing customer journeys to prioritize enhancements.Communicating vision to other Senior Leaders to drive customer experience enhancements through every aspect of the business.Product innovation and delivery with a focus on retail systems and mobile applications.Leading high performing teams and creating a culture of success & innovation.Event management & design, small business development & marketing.

Experience

1. Senior Manager - Retail Strategy

   Gap Inc.

   Jun 2021 — Present

Skills

• Coaching
• Product Launch
• Management
• Sales Process
• Business Planning
• Stakeholder Management
• Team Leadership
• Strategic Planning
• Project Management
• Sales Operations
• Customer Retention
• Marketing
• Crm
• Product Management
• Retail
• B2b
• Business Development
• Negotiation
• Retail Design
• Sales
• Product Marketing
• Customer Satisfaction
• New Business Development
• Forecasting
• Customer Insight
• Recruiting
• Team Management
• Business Strategy
• Strategy
• Account Management
• Cross-Functional Team Leadership
• Marketing Strategy
• Mobile Devices
• Competitive Analysis
• Customer Experience
• Sales Management
• Leadership
• Telecommunications