Amber Jurado

About Amber Jurado

Experienced Customer Care with a demonstrated history of working in the manufacturing and…

Experience

1. Customer Care Representative

   Kerry

   Oct 2016 — Present · Janesville/Beloit, WI, US

   Maintain professional, timely and effective communication with all parties*Responsible for all aspects of account administration, account inquires and sales support*Process orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness*Resolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and escalating appropriately*Develop and maintain strong relationships with all customers by effectively managing customer accounts*Maintains up-to-date knowledge of products, customers, processes and suppliers*Builds strong relationships that promote trust and confidence with supply chain and work effectively to improve the service to the customer*Gathers information and drive improvements*Effectively uses influencing skills with internal and external partners to achieve end results*Exhibits the ability to deliver difficult information appropriately*Undertake in customer visits and face to face meetings when necessary*Support sales by reporting on account activity and forecasting*Cross & up-selling where appropriate