Amber Rivera

About Amber Rivera

I am an operational strategy and operations leader with a track record of improving profitability, performance, and execution across multi location teams. I specialize in building clear processes, strengthening cross functional alignment, and developing high performing teams that deliver measurable outcomes.At Premier Roofing, I led operational improvements across sixteen locations. I increased gross margin by 7.5 points, boosted supplement revenue by 29 percent, delivered millions in additional revenue, and launch additional services.I bring a hands on leadership style, strong business judgment, and a bias for action. I enjoy solving complex operational challenges and creating structure that makes teams faster, more consistent, and easier to scale.If you are hiring for operations leadership, program execution, or a Chief of Staff style role, I would love to connect. You can reach me at a••••••••@gmail.comStrengths-finder\'s 2.0/Clifton Strength Top 5 Attributes: 1.) Competition 2.) Consistency 3.) Communication 4.) Achiever 5.) Futuristic

Experience

1. Vice President of Claims

   Premier Roofing Company

   Aug 2021 — Present

   Leading multi-regional operations with a focus on enhancing workflows and increasing profitability, I manage multiple claims teams, providing strategic guidance and performance monitoring. I drive team development initiatives, resulting in five internal promotions in 2024 alone, and expanded services across 16 markets. My focus on optimizing process improvements has led to a 7.5-point margin increase and a 31% client growth rate, along with securing $12M in additional revenue for the multi-family division.Selected to lead the company\'s growth initiatives, I collaborated on marketing strategies that increased profitability. Through a COGS audit, I saved $2M while consistently improving client satisfaction.

Education

• University of Phoenix

  Masters of Business Management (MBM)

• University of Phoenix

  Bachelor of Science - BS

Skills

• Recruiting
• Administrative Assistants
• Telecommunications
• Collections
• Customer Experience
• Team Leadership
• Sales
• Finance
• Situational Leadership
• Call Centers
• Workforce Management
• Customer Satisfaction
• Training
• Employee Benefits
• Call Center
• Customer Retention
• Customer Service
• Front Line Leadership
• Coaching
• Wireless
• Process Improvement
• Time Management
• Leadership
• Training Delivery
• Account Management
• Team Building
• Management
• Performance Management