Amber Intisar

Senior Practice Manager @Citrix

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2024 — Present

Senior Practice Manager @Citrix

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London, GB

As Senior Practice Manager for the DACH and Nordics region, I have been responsible for leading consulting operations, managing high-performing teams, and driving strategic initiatives to deliver exceptional client outcomes. My role focuses on optimizing service delivery, fostering collaboration, and ensuring alignment with organizational objectives across a dynamic and diverse region.Key contributions include:Leading teams through change management initiatives, ensuring resilience and sustained performance during transformations.Strengthening client relationships through strategic engagement and tailored solutions.Managing escalations and critical projects to ensure timely resolution and client satisfaction.Overseeing operational efficiency and team development to meet and exceed performance metrics.Driving visibility and collaboration within the organization to align regional objectives with global priorities.I am committed to empowering teams, delivering measurable results, and driving excellence in service delivery.

EDUCATION

1999 — 2004

Brunel University of London

BEng, Computer Systems Engineering

2004 — 2005

Brunel University of London

MSC, Wireless Communications

SKILLS

Test ManagementIntegrationManual TestingShell ScriptingLteIstqbSystem TestingGsmCoachingTelecommunicationsTest CasesJiraPerlMobile TechnologyPerformance TestingGprsSolarisSoapuiMentoringWirelessRegression Testing3gIpMobile DevicesUnixUser Acceptance TestingTest StrategyTest PlanningDatabasesSystem Integration TestingUmtsPre-Sales Technical ConsultingSmsLinuxQuality CenterTcp/IpLine Management ExperienceResource ManagementIntegration TestingTesting

ABOUT AMBER INTISAR

Dynamic and results-driven professional with extensive experience in consulting, team management, and service delivery. Skilled in project management, escalation handling, and driving team performance. Proven ability to lead through change, foster collaboration, and deliver exceptional results in complex and fast-paced environments. Expertise in managing partner services, consulting operations, and strategic planning across EMEA.

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Amber Intisar — Senior Practice Manager at Citrix in London, GB | Unifers