Amber

About Amber

Instrumental in monitoring and managing workflow ensuring delivery within the time frames to the management•Acts as escalation point for any customer servicing issues.•Coordinate and communicate effectively with primary contacts at Client teams to ensure satisfactory progress of project work and timely resolution of issues•Active participation in MBR/QBR with the clients and drive solutioning from strategic standpoint.•SLA management, analysis on improvement areas and regular tracking of critical operational parameters. Regular service performance reviews, action planning, regular tracking and updates.•Provide guidance and supervision to the direct reports for assigned project work; review the overall deliverables before it is reviewed by global teams.•Guiding the team on the project transition, consistency in the process, metrics implementation and establishment of the reporting dashboard.•Provide annual performance appraisals of direct reports and provide regular feedback.(mid-term reviews)•Make the team log in as per the floor reporting timings in order to adhere the log in timings•Maintenance of the quality tracker on daily basis to calculate the team’s performance and percentage by End of the month•Monthly one-on-ones with the team in order to build and develop the rapport with the reps and also handle their concerns/queries and their challenges so as to make sure the smooth functioning in the team•Prepare the monthly quality dashboards along with the monthly attendance in order to evaluate the team’s performance at the end of the month.

Experience

1. Sr Consultant

   The Research Source

   Nov 2025 — Present

Education

• Mahatma Jyotiba Phule Rohilkhand University

  B.Sc., Maths,Physics

  2005 — 2008

• R.N. Inter College

  Senior Secondary, Science

Skills

• Secondary Research
• Analytics
• Competitive Analysis
• Market Intelligence
• Market Analysis
• Team Management
• Company Profiling
• Data Profiling
• Project Management
• Quantitative Research
• Marketing Research
• Crm
• Vendor Management
• Research
• Consulting
• Market Research
• Business Intelligence
• Customer Relationship Management (Crm)
• Leadership
• Spss
• Analysis
• Competitive Intelligence
• Business Analysis
• Data Analysis
• Segmentation
• Management
• Strategy