Amber Russell
Renewal Assistance Manager @Smartcover
Signup · Get unlimited contacts
WORK HISTORY
Renewal Assistance Manager @Smartcover
San Diego, CA, US
Responsible for creation of replacement contracts and detailed quotes with approvals.• Provide accurate 90 day rolling forecasts for your assigned renewal region through accurate maintenance of SaaS renewal opportunities.• Leverage existing processes and reporting as well as performing detailed analysis (usage and contract) for early identification of potential attrition.• Be the monitor and provide guidance to the extended team on efficient resolutions• Work closely with Sales, Customer Success and Finance to streamline the resolution process including notifications and approvals.• Provide SaaS renewals management with regular status updates, concise summaries of highly sophisticated issues and accurate access to forecasted attrition and call out as needed.• The renewals owner for resolving customer issues and mitigating potential attrition during the contract term.• Use of QuickBooks, Excel and Gmail & G Suites • Use a CMR (Salesforce).
EDUCATION
California Miramar University
Master's degree
California State University-San Bernardino
Bachelor of Arts (B.A.)
MiraCosta College
Associate of Arts (A.A.)
MiraCosta College
Certificate in biotechnology
ABOUT AMBER RUSSELL
With over six years of experience in SaaS sales and renewal operations, I specialize in…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.