Amber Owens

About Amber Owens

Empathetic Product Manager with over a decade of experience in product lifecycle and team development. Articulate and driven leader with high energy and engaging personality. Hardworking, motivational team builder obsessed with making meaningful connections and delighting customers.

Experience

1. Senior Product Manager

   Funnel Leasing

   Jun 2024 — Present

   Defined and owned the product roadmap for the Legal/Contracts and Resident App teams, shaping cohesive customer journeys that spanned multiple digital touchpoints.Uncovered friction in the onboarding and leasing experience through deep customer research, empathy mapping, and data analysis; prioritized improvements that drove adoption and long-term engagement.Collaborated across departments (UX, engineering, marketing, data science, customer success) to ensure intentional and aligned experiences across the platform.Translated complex feedback and analytics into actionable journey improvements that reinforced value and user trust.Evangelized a customer-first mindset across cross-functional partners, driving clarity and cohesion in roadmap execution.Championed lifecycle and navigation enhancements that increased satisfaction and retention for both renters and leasing teams.Played a key role in go-to-market planning, aligning internal training, onboarding, and communications with evolving customer expectations.

Education

• Brigham Young University

  Bachelor of Arts

  2005 — 2009

• California State University, Stanislaus

  Masters, Business Administration

  2009 — 2011