Amber Moore
IT Support Specialist | Building a Career in Cybersecurity
- Role
- IT Support Specialist at Edward Jones
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Amber Moore
Hello! I am a motivated and purpose-driven professional with 3+ years of experience in IT…
Experience
IT Support Specialist
Aug 2022 — Present
Provides support to end-users via phone, email, and remote access tools, resolving hardware, software, and network issues- Creates and documents issues in ticketing systems (ServiceNow and Jira) to improve knowledge base accuracy- Selected for large-scale project to resolve ticket escalations, leading to better workflow efficiency and quicker solutions- Manages user access, including username and password resets and access provisioning- Diagnoses issues that prevent the functionality of software and websites, helping maintain high availability- Guides users through step-by-step solutions to resolve common technical issues while communicating with empathy and patience- Updates firm-wide documentation, FAQs, and articles to ensure accurate security resources.
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