Amber McLain
Senior Manager of Collections & Dispute Management @AvidXchange, Inc.
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WORK HISTORY
Senior Manager of Collections & Dispute Management @AvidXchange, Inc.
Designed and implemented the full dispute and chargeback framework for a new corporate card product launching in 2025.Partnered with Product, Salesforce, and Engineering to automate dispute workflows, cutting manual processing time by 10 minutes per case.Manage vendor partnerships (WEX, Comdata, Lithic), setting SLAs and improving cost efficiency across dispute operations.Mentor Senior Analysts and lead cross-functional sessions to strengthen communication, collaboration, and culture.Serve as SME for high-volume misapplied payment cases and co-lead the Tax ID initiative to reduce vendor payment errors.
EDUCATION
Salt Lake Community College
Computer Science
Highland High School
High School Diploma
ABOUT AMBER MCLAIN
I am a fraud and dispute operations leader with 10+ years building high-volume chargeback…
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