Amber Maraccini
Principal CX Advisor at Medallia | Co-creating experiences that empower meaningful change.
- Role
- Principal Cx Advisor, Healthcare at Medallia
- Location
- Reno, NV, US
- LinkedIn followers
- 500 followers
About Amber Maraccini
Dynamic and results-driven professional with a proven track record in driving successful large-scale deals and strategic customer initiatives within healthcare provider, payor, and life science environments. Known for effectively collaborating cross-functionally to align sales strategies with customer objectives, ensuring seamless delivery and client satisfaction. Adept at leading and mentoring high-performing teams to deliver exceptional service and drive continuous improvement. Skilled in proactive risk management, anticipating challenges, and implementing innovative solutions to achieve business objectives. Passionate about driving customer adoption and enhancing internal processes to support service delivery excellence. Strong communicator with the ability to engage stakeholders at all levels and maintain productive relationships throughout the customer lifecycle.
Experience
Principal Cx Advisor, Healthcare
Oct 2021 — Present
Co-creating best in class patient experience programs with a focus on VoP program architecture; organizational and program maturity; change management; and closed-loop follow-up processes.
Education
California State University, Fresno
Bachelor of Arts (BA)
University of Nevada, Reno
Doctor of Philosophy (PhD)
University of Nevada, Reno
Master of Arts (MA)
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