Amber Jackson

About Amber Jackson

Results driven | Success motivated | Certified Pharmacy technician of 10+ years | Certified IT Support Specialist with years of experience as a SME & Help Desk Specialist with a strong focus on problem solving and meeting deadlines. I can be reached via email at a••••••••@gmail.com or send me a direct message, let\'s connect!

Experience

1. Pharmacy Technician

   Anovo

   Jul 2024 — Present · Memphis, TN, US

   Answers inbound calls from patients, prescribers, payers, etc. and transfers callers to the correct team or department if unable to assist. Makes outbound calls to patients, prescribers, and pharmacovigilance groups as required. Enters data in computer system, recording all prescriptions, patient medication profiles, pre-call assessments, progress notes, etc. as required. Participates in departmental and organizational performance improvement and Quality activities. Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors. Supports and maintains a culture of safety and quality. When AnovoRx has written agreements with manufacturers for pharmacovigilance services, then as to such services participates in Pharmacovigilance training as required, receives reporters’ call concerning adverse events, product complaints and medical inquiries as required, alerts pharmacists that reporters have made reports, and otherwise assists with fulfillment of contracted pharmacovigilance obligations. Certified pharmacy technicians may also:(a) Receive new or transferred oral medical and prescription orders;(b) Receive and transfer copies of oral medical and prescription orders between pharmacy practice sites. Pharmacy technicians must wear appropriate identification showing name and appropriate title (e.g, pharmacy technician, certified pharmacy technician). All pharmacy technician functions shall be performed under the supervision of a pharmacist, who shall direct and verify the accuracy of all pharmacy technician functions. Pharmacy technicians shall always possess, while on duty, proof of registration and proof of certification.

Education

• Tennessee College of Applied Technology- Memphis

  Diploma, Pharmacy Technician/Assistant

  2012 — 2013

Skills

• Healthcare Information Technology
• Stocking
• Fashion
• Communication
• Microsoft Word
• Call Centers
• Pharmacy
• Warehousing
• Cashiers
• Customer Service
• Microsoft Office
• Sales
• Beauty Industry
• Leadership
• Organizational Leadership
• Retail