Amber Honeycutt

Sales Operations Manager @Telenetwork

San Marcos, TX, US

Managing, supporting and training call center personnel to achieve sales goals- Managing, supervising, and coordinating the activities of call center professionals in providing telephone sales and referrals for technical support- Planning and supervising process changes and managing the daily operations of call center- Monitoring random inbound calls to improve the quality, minimizing errors and tracking agent performance- Setting up and meeting performance goals and targets for speed, sales, efficiency, and quality- Maintaining current knowledge of industry developments, productions, and involvement in network communication- Recording statistics, performance levels and call metrics and preparing reports- Planning and developing employee recruitment, including coordinating with recruiting to post call center sales agent vacancy ads and conducting interviews/test to ensure new candidates meet objectives- Motivating, coaching, and retaining staff as well as coordinating reward, bonus, and incentive schemes- Handling escalations for complicated customer inquiries or complaints- Forecasting and analyzing information against budget statistics on a weekly or monthly basis- Reviewing the staff’s performance, determining training needs and scheduling training sessions.

The Woodlands College Park High School

High School Diploma, General Studies

Texas State University

Bachelor of Arts (B.A.), Psychology